Supplemental Services

Training and Technical Assistance

Supplemental Services

Patient-Centered Medical Home (PCMH) Transformation and Support

Lead APCA Staff – Sharayah Foster

Operational Excellence Technical Assistance and Support

Telephonic attendance at the Exit Conference by one or more APCA staff members to take notes on HRSA Reviewer comments and Met/Not Met requirements. Notes will be sent to the Health Center within one business day.

Telephone support during the OSV available at no cost.*

*These services are available at no cost unless APCA staff are requested to attend onsite in which case the organization pays for travel, lodging, and per diem for each staff person.

Operational Excellence Assessment

Lead APCA Staff – Suzanne Niemi

Assessments are conducted on-site to determine opportunities for improvement. Three APCA staff members who are highly experienced and skilled in governance, financial and clinical areas are available to help you assess your organization, identify opportunities for improvement, and develop a plan for success.


Quality Improvement (QI) Coaching

Quality Improvement Assessments and Site Visits

Lead APCA Staff – Tara Ferguson-Gould

APCA provides QI Coaching helping organizations identify opportunities for improvement. The site visits include APCA facilitating an assessment of the CHC, as well as walking Health Center staff through the QI process. An Action Plan is developed capturing next steps. APCA staff will coach Health Center employees on the use of various organizational assessment tools including time studies, the Model for Improvement, Plan-Do-Study-Acts (PDSAs), process mapping, and more to improve QI staff capacity within the CHC. SBIRT and Motivational Interviewing are also available.


Fiscal Services

Fee Schedule Analysis

Lead APCA Staff – Suzanne Niemi

Using the Optum Fee Analyzer APCA provides two services for the price of one:

+  The Fee Lockup Service will provide information by individual CPT® code including charge amounts by percentile for your zip code, Medicare rates, and RVU values.

+  The Fee Schedule Analysis service will provide an analysis of your entire fee schedule (charge master) providing the information listed above in an excel spreadsheet format that you can use to update your charges.

Note: APCA provides the information for you to use at your discretion. The Health Center is responsible for setting charge amounts at your organization.